FCA calls on insurers to demonstrate fair value

Firms and senior managers to be held accountable for failings

Jaskeet Briah
clock • 2 min read

The Financial Conduct Authority (FCA) has called on insurance providers to ensure they demonstrate fair value and good customer outcomes.

The regulator said that while insurers and brokers have improved governance and oversight of how products are designed, managed, reviewed and distributed, many still cannot show how they are providing fair value to customers or that they were receiving good outcomes. Many manufacturers are "not adequately" assessing and evidencing that their products deliver fair value and good outcomes, with firms not identifying any instances where their products are not delivering fair value for customers, according to the FCA. It added that most distributors do not fully understand their responsib...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

The FCA's consolidator review was long overdue, but nowhere near enough

The FCA's consolidator review was long overdue, but nowhere near enough

That it took the FCA so long to launch a review 'still seems a mystery'

Justin Cash
clock 04 November 2025 • 4 min read
FCA sounds alarm over finfluencers targeting retail investors with risky CFD options

FCA sounds alarm over finfluencers targeting retail investors with risky CFD options

Some using 'high-pressure techniques'

Eve Maddock-Jones
clock 31 October 2025 • 1 min read
FCA complaints: Pensions and investment gripes on the rise

FCA complaints: Pensions and investment gripes on the rise

Total number of financial services complaints hits 1.85 million

Jenna Brown
clock 23 October 2025 • 1 min read