The Consumer Duty Alliance (CDA) and regtech platform Model Office have launched an outcomes-focused diagnostic tool.
The tool allows firms to self-assess and audit performance against all Financial Conduct Authority (FCA) Consumer Duty regulations, providing automated gap-analysis and audit reports. The platform also signposts via relevant FCA links and CDA resources to assist members refine and validate their implementation of the regulation, according to both firms. This launched ahead of the regulation's first anniversary on 31 July. CDA chief executive Keith Richards said: "As we approach the first anniversary of Consumer Duty, along with the new deadlines for annual reports and closed produ...
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