Industry needs to move away from 'chunky and complicated' reports

‘You should remember that the UK is a nation of skim readers’

Isabel Baxter
clock • 2 min read

The financial advice industry needs to move away from ‘chunky and complicated' reports, delegates heard.

Speaking at the Personal Finance Society's (PFS) Purely Paraplanning conference today (8 May), as part of a panel, Compliance & Training Solutions director Melony Holman, Kroll Advisory senior vice president Nick Hunt, and Unburdened training and compliance specialist Alan Whittle highlighted the key compliance recommendations for paraplanners. The industry needs to focus more on how they are communicating with clients, according to Whittle. "I think we need to talk about consumer understanding." He added: "Often when we are communicating often complex issues, you must avoid jargon...

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