Advisers risk client loss over intergenerational strategy failures

HSBC Life has urged advisers to "develop and deploy" improved engagement skills, focusing particularly on digital communication, advice, and guidance. The firm said that embracing intergenerational planning is a mutually beneficial endeavour for both clients and advisers. The research identified the emergence of direct-to-consumer platforms as a potential threat to advisers, specifically in retaining the business of the beneficiaries of a client's estate. Another challenge has come from the inherent scepticism among younger generations regarding the value of professional financial adv...