Advisers slam FCA for 'unclear' and 'unhelpful' Consumer Duty attitude

Majority of IFAs think it has been ‘unclear, unresponsive and unhelpful’

Isabel Baxter
clock • 1 min read

The majority of IFAs think the Financial Conduct Authority (FCA) has been unclear (70%), unhelpful (66%) and unresponsive (62%) in the build up to Consumer Duty, research has revealed.

In particular, one in seven (15%) IFAs told Opinium they still do not feel clear about advising clients on what good customer outcomes look like, the research found. Three in five (61%) said that they are somewhat clear about what good customer outcomes look like, while 25% are very clear. When it comes to the FCA's role in the process of developing and implementing new Consumer Duty regulation, 70% of IFAs think the regulator has been unclear. Meanwhile, two thirds (66%) feel the FCA has been unhelpful, and 62% think it has been unresponsive. A slight majority (54%) also thinks th...

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