Is Consumer Duty the 'happily ever after' of pensions?

Pensions have a perception of being complex and full of jargon, and for a long time, the regulations and complicated rules (tapering, anyone?) have perhaps had a detrimental effect on responsible saving. Consumer Duty has been introduced as part of the Financial Conduct Authority's (FCA) ongoing focus on supporting consumer protection across the financial services industry. Consumer Duty combines an overarching principle that a firm must act to deliver good outcomes for retail customers, with expected behaviours and a number of consumer outcomes financial firms must meet and be able t...