Consumer Duty could force different pension contribution messaging

Speaking at The Investing and Savings Alliance's (TISA) Annual Retirement Conference for 2023 last week, NEST director of strategy and corporate affairs Zoe Alexander said the rules could change the industry-wide outlook which pushes maximising individual contributions. The cross-cutting rules require firms to: 1. Act in good faith toward retail customers. 2. Avoid foreseeable harm to retail customers. 3. Enable and support retail customers to pursue their financial objectives. Alexander asked: "What does Financial Conduct Authority (FCA) really mean by all reasonable steps? Acti...