Saver after Aviva to pay for advice after pension mishap loses case

Complainant asked for advice after losing online pension access

Hope William-Smith
clock • 3 min read

A saver who wanted Aviva to pay for a financial adviser to find her a comparable pension policy after provisions on hers changed when it acquired Friends Life has not had her case upheld.

The Pensions Ombudsman today (9 December) confirmed the case regarding the individual, ‘Ms N', within the Aviva Self-Invested Pension Plan Policy had not been upheld despite substandard levels of communication from Aviva. The complainant had originally taken out a self-invested pension with AXA that was subsequently transferred to Friends Life, before being moved again to Aviva following its acquisition of the insurer in a £5.6bn deal in announced in 2014. The ombudsman confirmed the complainant had been informed that payments currently being made or received would not change, nor wou...

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