Disjointed adviser tech is 'completely unacceptable'

Advisers looking for innovation in all the wrong places

Jenna Brown
clock • 2 min read

Disjointed adviser technology used across the profession is “completely unacceptable” and established providers are not interested in providing much-needed innovation, delegates heard.

Speaking at the Personal Finance Society (PFS) Festival of Financial Planning 2022 today (1 November), Timeline CEO and founder Abraham Okusanya said the current adviser tech stack is "disjointed and leaves much to be desired". He said it takes a typical advice business about 38 hours to onboard a new client due to the sheer number of different programmes needed to go through the process. He also highlighted that many of these were based on technology from the early days of the internet and integration would "not happen". Okusanya said it was far easier for clients to "click something...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Technology

The future of advice journeys: Creating a fully joined-up process

The future of advice journeys: Creating a fully joined-up process

All the parts of the chain must work together seamlessly

Nick Eatock
clock 18 June 2024 • 3 min read
Why firms need a people-first approach to being tech-forward

Why firms need a people-first approach to being tech-forward

'Important that firms don't develop tunnel vision'

Tim Gillman
clock 07 June 2024 • 4 min read
Advisers told AI benefits will be reliant on their proactive engagement

Advisers told AI benefits will be reliant on their proactive engagement

‘This is now about the evolution to a full advice solution’

Hope Coumbe
clock 04 June 2024 • 2 min read