Two days in a row: CII's exam website problems continue

'Server error'

Julia Bahr
clock • 2 min read

Advisers trying to access their exams on 27 July had to face technical issues on the Chartered Insurance Institute’s website (CII) for the second consecutive day.

Dan Williams, financial adviser at Morgan Williams & Co, told PA that candidates encountered a ‘server error' message when logging into the user area. He added that he expected those people to have issues attending their exams or receiving their results. The CII's red ‘important information' issued on its homepage said: "We are aware that some candidates may be experiencing issues with accessing their examination this morning. This is currently being investigated as a priority. We recommend continuing trying to accessing your exam whilst we are trying to resolve. "If you are unable...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Feel Good Friday: CII and PFS host annual apprenticeship awards

Feel Good Friday: CII and PFS host annual apprenticeship awards

Part of next gen development push and ‘upholding professionalism’

Professional Adviser
clock 24 October 2025 • 1 min read
FCA to deliver 'fewer and faster' enforcement outcomes this year

FCA to deliver 'fewer and faster' enforcement outcomes this year

Therese Chambers says the watchdog is prosecuting more people than ever before

Sahar Nazir
clock 23 October 2025 • 2 min read
Autumn Budget 2025: Majority of Brits concerned about rumoured pension tax-free tax changes

Autumn Budget 2025: Majority of Brits concerned about rumoured pension tax-free tax changes

The updates advisers need in the run up to the Autumn Budget 2025 on 26 November

Professional Adviser
clock 23 October 2025 • 1 min read