'A focus on price at the expense of value will undermine the objectives of the Consumer Duty': Industry reacts to final rules

Measurable value assessments

clock • 6 min read
'A focus on price at the expense of value will undermine the objectives of the Consumer Duty': Industry reacts to final rules

Members of the financial services sector have reacted to the final Consumer Duty rules, which were released today by the Financial Conduct Authority (FCA).

The new rules, which come into effect on 31 July 2023 for new and existing products and services currently on sale, will improve how firms serve consumers by requiring them to act to deliver better...

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