FOS appoints new CEO and chief ombudsman

Replacing Nausicaa Delfas

Ayesha Venkataraman
clock • 2 min read

The Financial Ombudsman Service (FOS) has appointed Abby Thomas to the role of CEO and chief ombudsman, it revealed.

Thomas will replace its interim CEO and chief ombudsman Nausicaa Delfas. Thomas will join the FOS in autumn this year from Virgin Media O2, where she has spent more than two years. Her roles at Virgin Media O2 have included leading Virgin Media consumer operations, with responsibility for service call centres, field force and supply chain leadership, and more recently leading its flagship B2B Transformation programme. She began her career as a strategy consultant, working for Accenture, Hedra and Ernst & Young. In 2014, she moved to BT as transformation director, leading its customer ...

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