FOS data: Phoenix Group makes 129 offers to settle consumer complaints

Totalling around £47,000

clock • 2 min read
FOS data: Phoenix Group makes 129 offers to settle consumer complaints

Phoenix Group has made 129 offers to proactively resolve consumer complaints as part of a temporary initiative launched by The Financial Ombudsman (FOS) aimed at encouraging businesses to settle complaints more quickly.

The results of the temporary initiative highlighted that Phoenix paid out approximately £47,000 in total redress to more than 100 consumers. Most of the 129 offers made were from Phoenix's ReAssure...

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