Advisers call out Nest for MoneyHelper transfer policy

When attempting to transfer a client's pension pot of £3,000 with Nest from their previous employment to a new pension on the Fundment platform, financial planner Darren Cooke said the auto-enrolment facilitator refused the transfer unless the client could prove a previous transfer in the last 12 months or made an hour-long appointment with MoneyHelper. Launched last year, MoneyHelper is a financial wellbeing service run by the Money and Pensions Service (MaPs) that provides guidance over the phone, online and face-to-face. "It's holding up the transfer, inconveniences the client, was...