Novia Financial hires Dolding for director of adviser and customer experience role

Dolding (pictured) will oversee all areas of customer service, working closely with its adviser community, and will report to Novia's recently-appointed COO Lynzi Harrison. Prior to joining Novia, Dolding spent two and half years at LV= as head of heritage, and nearly 13 years at Quilter where she held several senior roles, including head of customer experience and innovation. "The successful platforms of the future will be those that are able to work closely with their customers to understand their needs and then use that knowledge to evolve and adapt the support they provide," said ...