intelliflo apologises to advisers over slow systems

‘Slow to respond, slow to work with'

Julia Bahr
clock • 4 min read

intelliflo has told Professional Adviser the company is sorry for technology issues that have affected the speed of its adviser back-end software.

The company has apologised to those impacted by the "slower than usual" performance on social media, as well as in a comment given to Professional Adviser. Akeel Ahmed, chief technology officer at intelliflo, said: "We had some issues on our system databases last week which resulted in slower than usual performance. These were identified by our engineers and subsequently rectified. We know how much our customers rely on our technology and apologise to those impacted." Alasdair Walker, managing director at advice firm Handford Aitkenhead & Walker, has been one to complain of the tardin...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Technology

More than half of advisers are testing AI and regtech

More than half of advisers are testing AI and regtech

AI viewed as both an opportunity and risk by compliance officers

Isabel Baxter
clock 06 November 2025 • 2 min read
Adventures in AI: Separating hype from reality

Adventures in AI: Separating hype from reality

Taking the ‘eh?’ out of AI

Mike Morrow
clock 29 October 2025 • 4 min read
Iress and Moneyinfo link up in 'first of its kind' partnership

Iress and Moneyinfo link up in 'first of its kind' partnership

Exclusive: Tech firms aim to connect the full advice journey

Isabel Baxter
clock 29 October 2025 • 6 min read