intelliflo apologises to advisers over slow systems

‘Slow to respond, slow to work with'

Julia Bahr
clock • 4 min read

intelliflo has told Professional Adviser the company is sorry for technology issues that have affected the speed of its adviser back-end software.

The company has apologised to those impacted by the "slower than usual" performance on social media, as well as in a comment given to Professional Adviser. Akeel Ahmed, chief technology officer at intelliflo, said: "We had some issues on our system databases last week which resulted in slower than usual performance. These were identified by our engineers and subsequently rectified. We know how much our customers rely on our technology and apologise to those impacted." Alasdair Walker, managing director at advice firm Handford Aitkenhead & Walker, has been one to complain of the tardin...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Technology

Adventures in AI: Words of wisdom on chatbots

Adventures in AI: Words of wisdom on chatbots

Part four in the series...

Mike Morrow
clock 19 August 2026 • 3 min read
The integration trap: Five questions wealth managers should be asking

The integration trap: Five questions wealth managers should be asking

A practical lens for leaders navigating integration

Barry Frame
clock 17 August 2026 • 4 min read
Licence to advise: Ensuring AI agents are designed for human clients

Licence to advise: Ensuring AI agents are designed for human clients

'Behavioural science needs to sit at the centre of how agentic AI is designed for financial advice'

Louis Williams
clock 17 August 2026 • 4 min read