'Lack of empathy': Former PFS president scolds CII as website crashes on exam day

'Affecting members' mental health'

Julia Bahr
clock • 3 min read

Advisers attempting to sit exams this morning were again unable to access the Chartered Insurance Institute's (CII) website due to technology issues.

The CII's website and MyCII platform crashed at 8 am today. "Due to technical issues the CII website is currently unavailable. We are working hard to resolve this as a matter of urgency and apologise for any inconvenience caused. We will publish an update when these issues are resolved," CII posted on Twitter. Speaking to Professional Adviser, Adam Owen, former PFS president and now director and head of content at NextGen Planners, said he would expect a professional body to show more empathy towards its members who are impacted by its continuous failures. "CII has to recognise the...

To continue reading this article...

Join Professional Adviser

  • Unlimited access to real-time news, industry insights and market intelligence.
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters.
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection.
  • Members-only access to the editor’s weekly Friday commentary
  • 
 Be the first to hear about our events and awards programmes.

Join

 

Already a Professional Adviser member?

Login

More on Your profession

TISA welcomes tabled amendment allowing for personalised guidance

TISA welcomes tabled amendment allowing for personalised guidance

‘Crucial that consumers have access to targeted and effective support’

Ayesha Venkataraman
clock 25 November 2022 • 2 min read
7IM said the number of clients who would make different choices suggested that the industry still hadn't got it together to offer robust, yet flexible, solutions that deliver the right outcomes for advisers and their clients

Third of UK retirees need 'more support' before making decisions       

Advisers have the toughest role to play in retirement planning, experts say

Julia Bahr
clock 24 November 2022 • 2 min read
Hybrid advice models to tackle lack of investor confidence

Hybrid advice models to tackle lack of investor confidence

Number of firms in the hybrid space expected to grow near-term

Julia Bahr
clock 24 November 2022 • 4 min read