Adviser to compensate client after LTA mix up

Firm disagreed with client responsibility exemption

clock • 3 min read

The Financial Ombudsman Service (FOS) has ordered Origen Financial Services to pay a client compensation following an allegation he was incorrectly advised.

Mr P complained he was "incorrectly advised" by Origen regarding his pension policies. He said he was not warned about the lifetime allowance (LTA) reduction in the future, or that he could apply for future protections. In November 2012, Mr P was referred to Origen by his existing financial adviser to provide advice on annuity options. In a telephone call, it was established that Mr P had pension benefits with fund values worth approximately £1.1m. Mr P had two personal pension policies with fund values of £664,806 and £159,117, as well as a retirement annuity contract with a transfer...

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