Adviser at odds with Royal London over guaranteed annuity rate request

Unnecessary delays

Sophie King
clock • 5 min read
Cooke contacted Royal London to accept a GAR.
Image:

Cooke contacted Royal London to accept a GAR.

Royal London has received criticism from an adviser after responding to a request for a guaranteed annuity rate that culminated in several delays of multiple weeks, and it has been dubbed an “utter waste” of time and money.

Chartered financial planner Darren Cooke's client was under an old Cooperative Insurance Society (CIS) plan, which rebranded to Royal London in 2013, and includes a guaranteed annuity rate (GAR). For his...

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