FOS upholds poor pension communication complaint against Aviva
Investor was in poor health
The Financial Ombudsman has upheld a complaint against Aviva Life & Pensions for failing to clearly communicate pension values to a client, causing them undue stress.
The client - labelled ‘Mr M' in the decision notice - had received incorrect valuations of his pension fund from 2017 onwards. This was discovered when his financial adviser queried a notable difference...
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