Three things your clients may call you about this week ...

Prudential keeps pensioners in the dark over IT meltdown Prudential customers have been unable to access their retirement savings and were left in the dark after the pension company refused to answer questions over an IT meltdown, The Telegraph reports. Pru has been unwilling to share important information, the newspaper says, offering no indication of when the problem will be resolved. Some savers have been compensated but many have been locked out for months, forced to use other sources to get money. The Telegraph has asked Pru to be transparent with customers who have been left ...