Equniti, Curtis Banks and James Hay proportionally received the most complaints for decumulation and pensions policies in the second half of 2020, according to the latest data from the FCA.
The trio of firms had the unwanted honour of completing the podium for most pension & decumulation provision complaints per 1,000 policies in force at a rate of 16.8, 16.7 and 11.8 respectively. Aviva received the most decumulation & pensions provision complaints outright with 12,695 but, proportionally received 1.54 complaints per 1,000 policies in force, 18th on the list. When it came to decumulation & pensions intermediated complaints per 1,000 policies sold, AJ Bell received 13, while SJP received 3.5 per 1,000 policies. Coutts & Company received by far the most complaints for...
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