FSCS speeds up complaints process as it expects more SIPPs to fail

A data lake is a system of stored data that has no structure. Therefore, the FSCS said, its Resolution Data Lake tool will mean it will no longer have to manually assess every single page or document in a customer's file. The tool searches through the data and highlights keywords within the documents, flagging where they appear. The FSCS claim handlers then review those pages to make sure the findings are accurate. So far, the FSCS said it is seeing not only a reduction in the manual handling time for each claim, but also larger reductions in the overall time a customer waits for a de...