Half of advisers increase 'out of hours' client contact during pandemic

'Working around the clock'

Sophie King
clock • 2 min read

More than half (52%) of advisers reported an increase in 'out of hours' client contact during the Covid-19 pandemic as attitudes towards finances changed, according to research by Charles Stanley.

Some 47% of advisers also said their clients required a significant level of detail on their investments and performance in the wake of the pandemic, prompting consumers to reconsider their financial plans. More than two-thirds of advisers (68%) also said they have seen more engagement from younger audiences in 2020 and almost a quarter (23%) of IFAs said there has been greater appetite for ESG investing. A total of 203 advisers took part in the research. Elsewhere, the wealth manager found that seven in 10 (70%) of advisers said they had seen an increase in concern from clients over ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Social media investment advice leaves investors out of pocket - research

Social media investment advice leaves investors out of pocket - research

Over half who acted on social media financial advice regretted it

Isabel Baxter
clock 21 August 2026 • 3 min read
New sexual harassment duty: Can adviser firms show they've taken 'all reasonable steps'?

New sexual harassment duty: Can adviser firms show they've taken 'all reasonable steps'?

'Employers will be expected to take all reasonable steps'

Emily Bradshaw
clock 19 August 2026 • 4 min read
FCA: Top ten wealth management firms hold nearly 90% of all UK clients

FCA: Top ten wealth management firms hold nearly 90% of all UK clients

FCA Wealth Management Survey

Patrick Brusnahan
clock 18 August 2026 • 3 min read