Half of advisers increase 'out of hours' client contact during pandemic

'Working around the clock'

Sophie King
clock • 2 min read

More than half (52%) of advisers reported an increase in 'out of hours' client contact during the Covid-19 pandemic as attitudes towards finances changed, according to research by Charles Stanley.

Some 47% of advisers also said their clients required a significant level of detail on their investments and performance in the wake of the pandemic, prompting consumers to reconsider their financial plans. More than two-thirds of advisers (68%) also said they have seen more engagement from younger audiences in 2020 and almost a quarter (23%) of IFAs said there has been greater appetite for ESG investing. A total of 203 advisers took part in the research. Elsewhere, the wealth manager found that seven in 10 (70%) of advisers said they had seen an increase in concern from clients over ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Friday Night Takeaway: It's the return of the banks

Friday Night Takeaway: It's the return of the banks

The news editor's Friday Night Takeaway from 10 July

Isabel Baxter
clock 10 July 2026 • 3 min read
Carla Brown on PFS/CII relationship reset and how chartered status is 'essential'

Carla Brown on PFS/CII relationship reset and how chartered status is 'essential'

PFS president and chair joins Professional Adviser in the studio

Professional Adviser
clock 10 July 2026 • 1 min read
FCA spotlights vulnerability in latest Consumer Duty review

FCA spotlights vulnerability in latest Consumer Duty review

Treatment of vulnerable clients still an area of improvement for firms

Sophia Panayi
clock 10 July 2026 • 2 min read