Half of advisers increase 'out of hours' client contact during pandemic

'Working around the clock'

Sophie King
clock • 2 min read

More than half (52%) of advisers reported an increase in 'out of hours' client contact during the Covid-19 pandemic as attitudes towards finances changed, according to research by Charles Stanley.

Some 47% of advisers also said their clients required a significant level of detail on their investments and performance in the wake of the pandemic, prompting consumers to reconsider their financial plans. More than two-thirds of advisers (68%) also said they have seen more engagement from younger audiences in 2020 and almost a quarter (23%) of IFAs said there has been greater appetite for ESG investing. A total of 203 advisers took part in the research. Elsewhere, the wealth manager found that seven in 10 (70%) of advisers said they had seen an increase in concern from clients over ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

'Don't think of consolidation as the end of independent advice. It isn't'

'Don't think of consolidation as the end of independent advice. It isn't'

Continuity before everything else

Tom Rowe-Jones
clock 02 September 2026 • 5 min read
SENDA calls on profession to share how it supports families with disabilities

SENDA calls on profession to share how it supports families with disabilities

Part of white paper launching in November

Isabel Baxter
clock 02 September 2026 • 2 min read
Plannex memberships boosted by 'out of the blue' Reddit influx

Plannex memberships boosted by 'out of the blue' Reddit influx

Without spending a penny on the social media platform

Isabel Baxter
clock 01 September 2026 • 5 min read