FOS receives more complaints in 2020 than entire previous financial year

The ombudsman also highlighted the impact Covid-19 has had on a wide range of financial issuess, receiving more than 3,500 complaints relating to the virus. Nearly a quarter of the complaints were from those who had travel plans disrupted and had travel insurance claims declined by the insurer. The FOS has also received 200 complaints about claims to banks made under Section 75 of the Consumer Credit Act 1974 from consumers who wanted their money refunded by their credit providers. These were for cancelled holidays, sport fixtures and concerts. FOS chief ombudsman and chief executive ...