Perception of advisers needs to change to close advice gap - OpenMoney report

'Expensive' and 'untrustworthy'

Tom Ellis
clock • 1 min read

Research commissioned by OpenMoney has found that the public’s perception of financial advisers might be the reason why so few people take regulated financial advice.

The online advice service company's research, carried out in conjunction with YouGov, found many British people associated negative words with the term financial advice. Frequent words used to describe financial advice of the 2,081 polled included ‘expensive', ‘untrustworthy', as well as more aggressive terms like ‘rip off', ‘con', ‘scam' and ‘money grabbing'. That said, positive words were used, such as ‘help', ‘expert', ‘trust' and ‘managing money', but these were largely outweighed by the negatives, OpenMoney said. The poll found one-in-10 (10%) of the 2,000 respondents had taken p...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

CII launches research community

CII launches research community

Voices to give professionals a stronger role in shaping policy

Sophia Panayi
clock 24 September 2026 • 1 min read
Andrew Goodwin: Three barriers to optimum vulnerable client outcomes

Andrew Goodwin: Three barriers to optimum vulnerable client outcomes

'It seems safe to say that vulnerability is likely to be commonplace'

Andrew Goodwin
clock 24 September 2026 • 4 min read
Feel Good Friday: Royal London partners with disabled racing driver on equality initiative

Feel Good Friday: Royal London partners with disabled racing driver on equality initiative

Working with Nicolas Hamilton, younger brother of F1 champion Lewis

Professional Adviser
clock 24 September 2026 • 1 min read