16 July 2020
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Stephen Lowe: “It’s not good enough for guidance to remain as a sideshow."
A series of behavioural trials run in conjunction with pension providers has resulted in an increase in Pension Wise use but the results are just a “starting point” for more work on the issue.
The research - which tested two different ways of signposting the Pension Wise service - found about 11% of people used the guidance service within the next six weeks. This compared to 3% of customers...
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