IFA's latest frustrating brush with Unbiased

'Junk enquiries'

clock • 2 min read

A Scottish Chartered IFA is challenging Unbiased after what he described as a “totally unacceptable” experience with the adviser directory, claiming it gave him false enquiries.

HK Wealth Managers managing director Garry Hale said after being a loyal customer of Unbiased for more than 15 years, the quality of the service has lapsed significantly in recent years. "The frequency and quality of enquiries is getting worse," he said. Over the past few months, Hale said he had very few client enquiries from Unbiased, but recently had received several "junk enquiries" with false contact information. "There is clearly no quality checks or filters in place and yet I pay over £50 a month then £45 plus VAT for [each] enquiry," he said. Unbiased offered Hale a refu...

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