Wesleyan to refund client after failing to provide ongoing advice service

Mrs P, as she was referred to by the Financial Ombudsman Service (FOS), received advice from Wesleyan in November 2015, and invested £200,000 into a bond and an ISA.  Mrs P elected to have an ongoing advice service, which gave her annual reviews of her investments, information and unlimited access to an adviser for an annual charge of 0.5% of the investment value per year.  She decided to cancel the ongoing advice service in 2018 and complained to Wesleyan that she had received very little in the way of ongoing advice, contact or annual reviews. Wesleyan, which specialises in suppl...