FCA asks firms how they have mitigated against postal and paper non-compliance

The financial watchdog said it accepted obligations for paper documents could be difficult to meet on typical timescales, and that it was willing to show flexibility on approaching such issues. It said firms should demonstrate any steps they had taken to mitigate the impact of non-compliance with postal and paper processes, and return to full compliance "as soon as practical". The FCA said it was concerned about vulnerable customers who may not use online services. It said it expected firms to provide general updates on how they will treat incoming and outgoing post and cheques. It...