The Financial Services Compensation Scheme (FSCS) has spent £19m appointing financial services network Deloitte to help with claims handling services.
The lifeboat fund said chose to work with Deloitte because "it is the only firm in the market that has the capability, expertise and sufficiently experienced staff necessary to meet FSCS requirements." The contract is set to end in 2023. The FSCS considered no provider other than Deloitte has the required specialist knowledge, skills, expertise and sufficiently experienced staff to deliver the services to meet the FSCS's requirements. In 2018 the FSCS appointed a "transformational partner" for its claims processing services, however it identified it now requires specific support in ...
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