FCA casts cloud over 'poorly planned' platform migrations
Dear CEO letter
“Poorly planned and executed technology migrations and upgrade programmes exacerbate this issue," - FCA's Debbie Gupta.
The Financial Conduct Authority (FCA) has expressed concern over the effects of "poorly planned" platform migrations on customer service and adviser availability.
In a 'Dear CEO' letter sent today, the financial watchdog's director of supervision for life insurance and financial advice Debbie Gupta said that "insufficient investment, processes and resources for...
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