Industry complexity discouraging provider switching - the lang cat

69% never switched provider

Hannah Godfrey
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“What is clear to us is the industry has no vested interest in helping investors understand what’s going on" - the lang cat's Mark Locke.
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“What is clear to us is the industry has no vested interest in helping investors understand what’s going on" - the lang cat's Mark Locke.

The industry has "no vested interest" in helping customers understand costs and charges on their investments as doing so could encourage switching, research from the lang cat has found.

The research, which was conducted by YouGov and polled a nationally representative sample of 1,345 UK adults with investments in stocks and shares ISAs, found just more than half (54%) were aware of the...

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