Adviser firms operating inefficiently due to poor integration - research

The research found poor integration is costing firms in terms of time, resources and money, as well as affecting their services to clients, simply because of the disconnect between adviser systems such as platforms, back-office and adviser tools.  The research was conducted by consultancy firm the lang cat and fintech firm Origo, and mapped processes within advice firms primarily across three areas: new business, creation of annual review packs and fee reconciliations. It surveyed more than 100 advice firms and found staff could be 100% more efficient if there was better integration t...