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Jonathan Warren: "There are a number of technological and non-technological solutions the industry can adopt, from leveraging data and analytics to choosing to break competitive silos and collaborate best practice from across the industry."
Financial services software provider Altus has developed a tool to help firms assess their capability in identifying and managing vulnerable customers.
In July, the Financial Conduct Authority (FCA) published guidance for businesses on how to treat vulnerable customers better. The regulator said it wanted to see firms doing the right thing for ...
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