Altus launches vulnerable client self-assessment tool

In July, the Financial Conduct Authority (FCA) published guidance for businesses on how to treat vulnerable customers better. The regulator said it wanted to see firms doing the right thing for vulnerable consumers and the principle should be embedded in their business culture. The 41-page document looked at understanding the needs of vulnerable customers, skills and capability of staff as well as product and service design. In response to the guidance, Altus has created the Vulnerable Customer Self-Assessment tool to help firms gauge their own vulnerable client capabilities. Al...