The Financial Conduct Authority (FCA) has published a 41-page piece of guidance for businesses on how to treat vulnerable customers better.
The guidance is split into a number of sections: understanding the needs of vulnerable customers, skills and capability of staff, product and service design, customer services, communications, and monitoring...
Systems, controls, governance and culture
Following more reviews
Beyond the FCA's seven considerations
‘Ensure vulnerability is taken seriously’
Fund managers see 'signs of a tentative recovery'
Operating profits at £117m in first half
Cofunds integration offset expenses
'Others will also lose access to advice as the market implodes'
HBSC, M&G and Janus Henderson ‘constant laggards’