'Unite as a sector' to regain confidence and trust - Keith Richards

Addressing delegates at Professional Adviser's PA360 conference last week, Richards said he understood that, while it was important advisers shared their opposing views and frustrations, being united as a sector was vital to gain confidence and trusts from clients. Passion can sometimes come across as "defensive and critical", he argued, and, as a result, advisers who vocalised their frustrations could "unintentionally often bring the profession into disrepute". Referring to the British Steel Pension Scheme saga, Richards said the advice sector had a responsibility to regain trust, ev...