Openwork client demands £3,000 advice fee refund after admin error
Wrong account temporarily credited
"I presume he lost about one month’s worth of interest, which at current rates would be minimal" - FOS ombudsman
An FOS complainant has asked the ombudsman to rule £3,000-worth of advice fees be repaid to him after an administrative error led to some of his pension money temporarily ending up in the wrong bank account.
'Mr C' - as he was dubbed by the Financial Ombudsman Service (FOS) - wished to withdraw cash from his pension from a company the FOS called ‘Z', and asked advice network Openwork to make the necessary...
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