British Friendly pays 94.7% of 2018 claims

After MSK, viral illness/respiratory was the next most common reason for a claim (17%), followed by psychiatric (11%). Cardiovascular, digestive and neurological all accounted for 5% of the overall paid claims figure. Of the declined claims, 1.3% were for non-disclosure and 4% were for not meeting the definition for incapacity. Since 2005, when British Friendly began recording its claims data, the mutual has paid an annual average of 96.2% of all income protection claims. "As a friendly society without shareholders we value paying claims to our members above all else. We have done ...