Ascentric gave its adviser users less than two weeks' notice it would not be migrating decumulation SIPP clients to its new platform on 26 November - the date they were originally supposed to be re-platformed.
The Royal London-owned platform said three-fifths of its adviser users would be unable to trade for a week, or rebalance portfolios for some clients for a fortnight between 13 and 26 November. This was a precaution while it migrated clients to its new platform. Despite receiving these warnings about reduced functionality weeks in advance, advisers were then told on 16 November that self-invested personal pension (SIPP) decumulation clients would instead be transferred to the new platform in early January in a different phase of the re-platforming move, though SIPP accumulation clients wo...
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