Aegon again fails to pay income to Cofunds clients

‘Working on it as a matter of urgency’

Tom Ellis
clock • 3 min read

Cofunds clients have again failed to receive their regular income from certain investments held on the new Aegon platform.

A number of advisers have said they have had clients on the phone telling them they failed to receive income. Aegon said most customers had received their income but conceded there was an issue preventing income being paid from some funds. One adviser told Professional Adviser income worth more than £15,000 had not been paid to his clients from more than 300 individual fund holdings this month. Some 400,000 advised Cofunds clients were re-platformed onto the new Aegon platform over the first May bank holiday weekend of this year. Many of them and their advisers have since had a turbul...

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