Aegon again fails to pay income to Cofunds clients

‘Working on it as a matter of urgency’

Tom Ellis
clock • 3 min read

Cofunds clients have again failed to receive their regular income from certain investments held on the new Aegon platform.

A number of advisers have said they have had clients on the phone telling them they failed to receive income. Aegon said most customers had received their income but conceded there was an issue preventing income being paid from some funds. One adviser told Professional Adviser income worth more than £15,000 had not been paid to his clients from more than 300 individual fund holdings this month. Some 400,000 advised Cofunds clients were re-platformed onto the new Aegon platform over the first May bank holiday weekend of this year. Many of them and their advisers have since had a turbul...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Wrap/platforms

AJ Bell platform AUM hits record £108bn as advised customer numbers rise

AJ Bell platform AUM hits record £108bn as advised customer numbers rise

Figures for the three months ended 31 December 2025

Jenna Brown
clock 22 January 2026 • 2 min read
Platforms in 2026: The good, the bad and the opportunity

Platforms in 2026: The good, the bad and the opportunity

'The optimist sees the donut. The pessimist sees the hole'

Steve Andrews
clock 16 January 2026 • 4 min read
Why platforms should do more - and say less - in 2026

Why platforms should do more - and say less - in 2026

'A platform is like a football referee. If I don’t notice it, it’s done a good job'

Mark Sanderson
clock 15 January 2026 • 3 min read