Aegon again fails to pay income to Cofunds clients

‘Working on it as a matter of urgency’

Tom Ellis
clock • 3 min read

Cofunds clients have again failed to receive their regular income from certain investments held on the new Aegon platform.

A number of advisers have said they have had clients on the phone telling them they failed to receive income. Aegon said most customers had received their income but conceded there was an issue preventing income being paid from some funds. One adviser told Professional Adviser income worth more than £15,000 had not been paid to his clients from more than 300 individual fund holdings this month. Some 400,000 advised Cofunds clients were re-platformed onto the new Aegon platform over the first May bank holiday weekend of this year. Many of them and their advisers have since had a turbul...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Wrap/platforms

CIP design and platform selection: Which really comes first?

CIP design and platform selection: Which really comes first?

Firms can take steps for better CIP delivery

Mark Sanderson
clock 07 May 2026 • 4 min read
Why advisory businesses need to question their platforms' operational resilience

Why advisory businesses need to question their platforms' operational resilience

'If you're a financial advice firm, client trust is your most valuable asset'

Martin Jennings
clock 30 April 2026 • 4 min read
Vanguard UK Platform Awards – Adviser voting now open

Vanguard UK Platform Awards – Adviser voting now open

Across several categories

Clive Waller
clock 29 April 2026 • 1 min read