Aegon sends Cofunds re-platforming apology to clients
Promises action
"This isn't the fault of your intermediary, but is our problem and one we're determined to resolve" - Aegon's Mark Till
Aegon has apologised to Cofunds clients for service levels falling "below the standards" expected of the platform, while also promising to add new phone lines, grow its administration team and improve staff training.
Aegon completed the re-platforming of Cofunds users onto its new ARC-based platform on 8 May, and Professional Adviser has since revealed Cofunds users have struggled with transactions and payments, while...
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