Aegon has apologised to Cofunds clients for service levels falling "below the standards" expected of the platform, while also promising to add new phone lines, grow its administration team and improve staff training.
Aegon completed the re-platforming of Cofunds users onto its new ARC-based platform on 8 May, and Professional Adviser has since revealed Cofunds users have struggled with transactions and payments, while...
'Better value for money'
Inflows increased 67% in the quarter
Starting next month
Platform tools fall short
Made an offer last year
Third highest monthly figure since 1993
'Cannot normalise this level of loss'
There is no shortage of IFA firms looking to sell up, writes Daniel Baade. However, the big question is how to finance the acquisition of IFA or wealth management firms...
Supported over Christmas
Plus online scams