Aegon has apologised to Cofunds clients for service levels falling "below the standards" expected of the platform, while also promising to add new phone lines, grow its administration team and improve staff training.
Aegon completed the re-platforming of Cofunds users onto its new ARC-based platform on 8 May, and Professional Adviser has since revealed Cofunds users have struggled with transactions and payments, while...
The lang cat has made parts of its platform analyser available for free so financial advisers can see how platforms are dealing with the 10% MiFID notification rule, which has been much-used in recent weeks.
On 22 September 2020, the great and the good of the platform world will once again gather for the Schroders UK Platform Awards at the London Hilton in Park Lane to celebrate excellence and achievement in investment platforms and technology.
Revisiting the portfolio debate
Health and wellbeing focus
'Shortcut to rationality'
Could cost £158m