The Aviva platform website crashed earlier this week and left advisers unable to access the platform, representing further issues for the firm three months on from completing its re-platforming project.
Since Aviva launched its FNZ-powered platform, advisers have suffered a litany of issues as problems continue to crop up. Aviva's online 'whiteboard page', which shows the current issues the platform is dealing with and the targeted fix dates, has 19 problems listed. When Professional Adviser wrote the original story on the whiteboard page two months ago Aviva had 17 problems detailed. Despite the platform's shortcomings over the last few months, the platform's front-end had been largely accessible to advisers. However, advisers have reported being unable to access the platform over p...
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