ATS tops FCA pensions complaints table again

26.4 complaints per 1,000 policies

Tom Ellis
clock • 2 min read

Alliance Trust Savings has again topped the Financial Conduct Authority's (FCA's) pensions and decumulation complaints charts for providers, according to the latest data from the regulator.

The platform, which in 2017 H1 had by far the highest ratio of complaints per policy in the decumulation and pensions category of the FCA's provider data, again topped this category. From January to June in 2017 it received 33.1 complaints per 1,000 policies in force, but improved slightly to 26.4 per 1,000 policies from July to December. Some 82.3% of 445 complaints opened in 2017 H2 against ATS in this category were upheld. Old Mutual Wealth Life & Pensions and Standard Life Client Management both had more complaints opened against them in the period than ATS, but at lower ratios pe...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Wrap/platforms

Ross Allan: The quiet strength behind great client outcomes

Ross Allan: The quiet strength behind great client outcomes

Blocking out the noise and focusing on delivery

Ross Allan
clock 08 July 2025 • 4 min read
Aberdeen's Kenny: 'We are not just going to switch Elevate off'

Aberdeen's Kenny: 'We are not just going to switch Elevate off'

Admits adviser communication on Elevate has been lacking

Jenna Brown
clock 10 June 2025 • 4 min read
Schroders UK Platform Awards 2025: Entry closing date fast approaching!

Schroders UK Platform Awards 2025: Entry closing date fast approaching!

Shortlists will be published in early July

Professional Adviser
clock 05 June 2025 • 1 min read