ATS tops FCA pensions complaints table again

The platform, which in 2017 H1 had by far the highest ratio of complaints per policy in the decumulation and pensions category of the FCA's provider data, again topped this category. From January to June in 2017 it received 33.1 complaints per 1,000 policies in force, but improved slightly to 26.4 per 1,000 policies from July to December. Some 82.3% of 445 complaints opened in 2017 H2 against ATS in this category were upheld. Old Mutual Wealth Life & Pensions and Standard Life Client Management both had more complaints opened against them in the period than ATS, but at lower ratios pe...