Fidelity admin error pays 'millions' to advisers by mistake

Duplication of payments

Hannah Godfrey
clock • 2 min read

An administrative error made by Fidelity has resulted in the firm unintentionally shelling out "millions" of pounds extra to advisers when paying its adviser charges this month.

One adviser told Professional Adviser Fidelity had overpaid their firm £4,000, causing them unnecessary "administrative hassle" and problems reporting their half-year results, which, they pointed out, are important to get right for regulatory reporting. They added: "I understand Fidelity has experienced a major systems fault when calculating and paying adviser charges to IFAs this month. "They have duplicated payments for thousands of accounts. This money doesn't appear to have been deducted twice from client accounts, but we hear Fidelity themselves are out-of-pocket to the tune of m...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Women in Financial Advice Awards 2026: Shortlists revealed!

Women in Financial Advice Awards 2026: Shortlists revealed!

All the winners will be announced at a celebratory gala dinner on 4 November

Professional Adviser
clock 15 July 2026 • 10 min read
The human question: How PE-backed firms can retain their talent

The human question: How PE-backed firms can retain their talent

'In a people business, cultural integration is key to preserving client trust, adviser continuity and value'

Andrew Houghton
clock 15 July 2026 • 4 min read
HSBC to roll out targeted support later this year

HSBC to roll out targeted support later this year

Bank has applied for its pre-application support service

Sophia Panayi
clock 14 July 2026 • 2 min read