Aviva platform boss: We're working hard to resolve 'teething issues'

The adviser platform boss said the life company was receiving "understandable" frustration from advisers over "bedding-in" issues on the new platform. "We've had a few issues with the adviser interface and particular advisers getting to access all of the details they need," he told Professional Adviser. "The key issue is in the front-end interface the advisers use to access the underlying information in the platform, which has caused a few challenges. "We have got a few challenges and we're working those through with our advisers in terms of bedding in, getting them used to the system...