Greater client segmentation could widen advice gap, warns Schroders

The investment manager's annual adviser survey showed half (51%) of the 250 respondents already segmented their clients based on size or revenue. This was up from just less than half last year. A fifth (20%) of advisers, meanwhile had plans to segment their clients, which was up from around 14% last year. In 2016 two-fifths of respondents said they had no segmentation plans, however, this was down to a third this year. The number of advisers who said they offered different levels of service according to client size or revenue went up from 80% in 2016 to 90% in 2017. More adviser...