ABI issues 'vulnerable client' guidance for pension providers

The trade body has today published guidance to help firms operating in the long-term savings market to identify, understand and better support vulnerabe customers.  It said the introduction of pension freedom in 2015 had made an already complex area harder for vulnerable customers. It said older people and those with lower literacy skills would benefit from the guidance.  It urged providers to implement a vulnerability policy, if one is not already in place, by January next year. It said firms should provide regular staff training on vulnerability awareness and share good practice.  ...