Royal London introduces signature-free consent form for claims

Initially for critical illness claims

clock • 1 min read

Royal London has developed an electronic signature solution to speed up the payment of claims.

The process introduces an electronic Access to Medical Records Act (AMRA) declaration using DocuSign technology that can be completed by a claimant online removing the need for a traditional ‘wet' signature on a paper claim form. To enable a claims assessor to review a claim, medical evidence is often required from a claimant's GP or consultant. A paper consent form is usually sent by post or secure mail to the claimant to allow the claims assessor to obtain medical evidence. The claimant would then sign and return the paper form or print the document from the email, then sign, scan a...

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