Altmann points to 'immense confusion' in DWP's grasp of 'advice' and 'guidance'

'Not a holistic service'

Hannah Godfrey
Altmann points to 'immense confusion' in DWP's grasp of 'advice' and 'guidance'

A debate in the House of Lords on the use of the term "debt advice" in the Financial Guidance and Claims Bill prompted Baroness Ros Altmann to point out there was "immense confusion" in the government on what constitutes "advice" and "guidance".

Having debated the merits of whether "debt advice" should be changed to "debt guidance" or "debt counselling" in the bill, Altmann (pictured) said the debate "gives a clear example of why these amendments...

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